Refund policy

We want you to love what you ordered. If something isn’t right, we’ll help fix it.

1. Return Policy
As dry fruits and food items are perishable, we do not accept returns once delivered.
However, we offer replacement or refund under the following conditions:
- Wrong item delivered
- Product damaged in transit
- Expired or defective product received

2. Replacement Process
Contact us within 24 hours of delivery at support@jethuram.in with order ID, product photos, and issue details.
Our team will investigate and respond within 2–3 working days.

3. Refunds
Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping charges (if any) are non-refundable.

4. Cancellations
Orders can be cancelled before dispatch by emailing us at orders@jethuram.in. Once shipped, cancellation is not possible.

5. Exceptions
No refunds or replacements for opened, used, or improperly stored items.