Your satisfaction matters to us. As our products are food items — dry fruits, nuts and makhana — returns are accepted only in limited situations for hygiene and safety reasons. Please read this policy carefully.
We offer a refund or free replacement if:
To be eligible, you must report the issue within 48 hours of delivery, along with your order number and clear photos of the product and packaging.
For food safety, we cannot accept returns of opened, used or partially consumed products, or products returned without a valid reason and supporting photos. Orders cannot be returned simply due to a change of taste or preference.
Damaged or wrong item? Send us a photo within 48 hours and we'll make it right — replacement or refund, your choice.
Email us at balajidrynut@gmail.com or call +91 95013 09265 with your order details within 48 hours of delivery. Our team will verify your request and guide you through the next steps.
Once your claim is approved, refunds are processed to your original payment method within 5 to 7 business days. Depending on your bank, it may take additional time to reflect in your account. For eligible cases, we may offer a free replacement instead of a refund.
Orders can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled. Please refer to our Cancellation Policy for full details.
Our team responds quickly — reach us anytime.
